Support Policy

Support Policy

Support policy for FrameSmart software products in Australia and New Zealand.

Pocket Solutions Software took ownership of the Framesmart Business at the 1st April 2012 and is the distribution and support centre for these products in NZ and has taken FrameSmart from verison 5 to the current new look with lots more functionality version 6. We are continuing to invest in this product and will be slowly release further enhancements as they are completed.

We belive Framesmart if the premiere software product for picture framing businesses in the Australasian market.

Support in New Zealand has always been supplied on the basis of an annual support and maintenance fee being paid by each FrameSmart & VisualiseIt customer.  The right to charge this is actually specified in the Software Licence Agreement you accepted when the software was installed on your system, however it has never been levied in Australia until now.

For us to provide a viable support organisation to all the Australian and NZ customers, and to develop the software further, we need to start charging for the effort and resources involved.

We have appointed a new Distributor in Australia to continue with sales and installations of FrameSmart products, and to provide the first line of support for Australian customers:

Salesoft Pty Ltd is based in Queensland, and is already known to some FrameSmart users as the suppliers of the 'framelink' software, which bridges the gap between FrameSmart and MYOB for the old version 5.  Daniel Richards is the principal of Salesoft, and he has already visited NZ to receive product training on the FrameSmart software products.

A monthly servcie ensures the contination of product devlopment and you will receive -

1. All supplier price list updates through FLO (being updated now)

2. Renewal of the licence to use the software for a further 12 months

3. All new software upgrades on an ongoing basis [1]

4. Telephone support and remote access for problem resolution

5. Members Only access to the new website Users area, which includes a discussion forum; bulletin board for news & updates; downloads of new User Manual updates and utilities, on-line Help facilities.

6. It also contributes to the on-line hosting costs of the FLO ordering system.

If you wish to register for our support agreement you need to visit our website at the address shown and complete the registration form displayed there.


All of us at Pocket Solutions Software Ltd and Salesoft welcome Australian users to the FrameSmart Business Solutions support community, and we look forward to working with you to our mutual benefit in the future.

[1]We currently have a Development list of some 52 enhancements for FrameSmart, FLO & VisualiseIt, prioritised and scheduled through the next 4 releases (about 2 years work so far).

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